Bristol-Myers Squibb is committed to helping appropriate patients get access to our medications by providing access and reimbursement support services.

This information is intended for U.S. healthcare professionals and/or healthcare professionals involved in healthcare reimbursement.

Overview of Services Icon

Overview of Services

Bristol-Myers Squibb is committed to helping appropriate patients initiate and maintain access to our medications during the treatment journey. That’s why we created BMS Access Support®, which offers benefits reviews, prior authorization assistance, and appeal process support, as well as an easy-to-initiate co-pay assistance process and information on patient financial support.

Benefits Reviews

  • Reviews patient coverage for BMS medication
  • Reviews are typically completed within a median time of 24 hours*
  • For enrolled patients, benefits may also be reverified


*BMS Access Support Data - Benefits Investigations. Accessed January 2016.

Prior Authorization Assistance

BMS Access Support is ready to assist by providing information about the prior authorization (PA) process. A BMS Access Support Care Coordinator can:

  • Conduct Benefits Review, obtaining information about any PA requirement
  • Call the payer to obtain PA details
  • Fax summary of benefits to provider

Start a Benefits Review or Schedule a Call with a Care Coordinator.

Appeals Assistance

  • If the patient's insurer has denied coverage, the denial may be appealed. BMS Access Support may be able to assist by providing information about the appeals process.
  • Each plan has its own process and timeline for appeals. It is important to review the insurer's guidelines and submit the required documents and information before the appeal deadline. It is the responsibility of the provider and/or patient to prepare and submit the required documentation.

Schedule a Call with a Care Coordinator.

Patient Financial Assistance

For commercially insured patients

  • BMS co-pay assistance support programs provide financial assistance with the out-of-pocket deductibles, co-pay, or co-insurance costs for eligible patients who have been prescribed certain BMS medications.


For patients with insurance through federal healthcare programs

  • Patients insured through Federal Healthcare Programs are not eligible for co-pay assistance programs sponsored by Bristol-Myers Squibb, but there are independent charitable foundations that can help. Contact BMS Access Support at 1-800-861-0048 for details.

For patients without prescription drug coverage or who are underinsured


Identification of Charitable Organizations

BMS Access Support may help to identify charitable organizations that may provide funding for eligible patients seeking financial assistance for prescription medication.


Simple Ways to Get Support

Contact your Access & Reimbursement Manager for assistance and to schedule an office visit

Call BMS Access Support at 1-800-861-0048, 8 am to 8 pm ET, Monday-Friday, to speak with your dedicated team of regionally assigned specialists

The accurate completion of reimbursement- or coverage-related documentation is the responsibility of the healthcare provider and patient. Bristol-Myers Squibb and its agents make no guarantee regarding reimbursement for any service or item.

Support Center icon
8 am to 8 pm ET,
Monday - Friday
Schedule a Call iconSchedule a Call

Schedule a call from a Care Coordinator

Request a Visit icon Request a Visit

Request a visit from a BMS Access & Reimbursement Manager

BMS Logo

©2018 Bristol-Myers Squibb Company. All rights reserved. Access Support and Access Support logo are registered trademarks of Bristol-Myers Squibb Company.

Use of the information on this site is subject to the terms of our Legal Notice and Privacy Statement. The coding, coverage, and payment information contained within this website is current as of 05/18.

729US1801034-01-01 05/18